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MEMBER SUPPORT

Need help with your account? Have a question about our services?
Check out the FAQs below or drop us a line.

You can cancel your account at any time by going to your Account page and selecting the Account/Subscriptions tab. Here you will see an option to 'Cancel' next to your current subscription. Click the Cancel link, select the reason you wish to cancel and then click OK to confirm your cancellation ​and you're all done. You'll receive an email confirmation that cancellation was successful.

Once you cancel your account you will still have full access to the Hub until your current subscription period ends. You can of course rejoin anytime in the future!

For further details, please refer to our Terms and Conditions.’

Yes! We'd love you to upgrade your subscription to an annual membership.
To do so, simply get in touch with our Hub team at info@wellnessdesigns.com.au Your account will be pro-rated to take account of any time you have remaining on your current subscription period.

You can pause your account once a year by going to your Account page and selecting the Account/Subscriptions tab. Click the Pause link and then hit OK on the pop-up after verifying you are pausing the correct subscription.

Simply login to your account, go to your Account page and select Account/Subscriptions. Find your subscription and click the Resume link. Click OK on the pop-up to confirm that you are resuming your subscription. We’ll be so happy to have you back!

To change your credit card details, go to your Account page, select the Account/Subscriptions tab and you should see a link to 'Update Billing Details'.

If you pay by invoice and need to make any changes, please get in touch with our friendly Hub crew directly by emailing info@wellnessdesigns.com.au

Please click on ‘Account’ from the top menu, then click on ‘Subscriptions’, then click ‘Sub Accounts’. Once you have clicked on ‘Sub Accounts’ a new screen is displayed. Please scroll down to your unique ‘Signup URL’ and provide this link to two additional team members. They will be able to create their own account (including their own username and password) and will not be prompted for payment details. If you pay by invoice and need to make any changes, please get in touch with our friendly Hub crew directly by emailing info@wellnessdesigns.com.au

The annual plan provides access to the Hub for one user, whereas the corporate plan gives annual access to the Hub for up to for 3 users from the same organisation.

Our team of wellness experts provide 1-on-1 mentoring sessions if you need further support or a guiding hand at any point in your workplace wellness journey.The mentoring sessions are conveniently conducted virtually via Zoom or telephone so geography is no obstacle.

We can work personally with individuals to help develop a business case for senior leaders, review policies, provide career coaching, facilitate a strategic planning session, undertake evaluation of wellness initiatives, or simply serve as a sounding board for your latest wellness idea.

For business owners or service providers, we can help in preparing a proposals for clients, market analysis, product development and marketing plans.

Select either our 3-month or 6-month mentoring package and continue to be educated, empowered and inspired.

Absolutely! We’ve worked with dozens of organisations across a diverse range of industries including health & aged care, retail, transport & logistics, telecommunications, utilities, mining & resources & government agencies. Read more about our consultancy services or book your free Wellness Discovery session to find out more about how we can work with your organisation.

If your question isn’t answered above, please use the form below to get in touch with our Support Team and we’ll get back to you as soon as we can.

Please note this form is for customer service/account queries/ issues with the website etc. General questions about course content, webinars, resources etc. should be posted in the Hub Community.

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